Oh, my! The Weight Watchers mobile app is just being absolutely lambasted in the Apple App Store. I honestly don’t know whether to laugh or cry. Some of the many 1 star reviews are so scathing that they are almost funny. The other thing that is notable is how long some of the reviews are. They are so detailed about everything wrong with the app. I actually admire many of the reviews for their thoroughness. You can see that these are written by members who want to love the app, but are very disappointed by it.
As mentioned before, Weight Watchers has acknowledged — and apologized for — problems with its app and website. And, I’ve certainly shared the frustration with the app and with the website. And, I’ve read many complaints on the Weight Watchers forums. But, honestly, the real detailed criticism is on the App Store reviews. The complaints on the forum are mild in comparison. The App Store Reviews certainly could explain why the Weight Watchers CEO has apologized (it doesn’t explain why Weight Watchers hasn’t offered some sort of a credit to paying customers).
Just tracking on the mobile app tonight I was annoyed.
First, with my Iphone 6 Plus, this is all I get to see. I can’t see my dinner or my snacks. Also, I wanted to know how many points I ate today. I know I don’t have any daily points left. And, I have 29 weekly points left. But, have I used no weekly points today or have I used 20? You might think that I could look at my daily total to easily figure out that information. Nope. There is no daily total. Instead, I have to scroll down the page (everything is enormous) and then add it up. Tedious. (I’ve actually used 1 Weekly Point today thus far).
I went to my list of foods and and the list is so long and all I can do is scroll through it alphabetically. (If there is a better way I haven’t found it). You might think that the big search field would work to find the foods I’ve added. You would be wrong.
And, honestly, there are people whose situations are more dire than mine. The past few days the mobile app has properly recorded the foods I’ve added. And, hasn’t double counted them. (The web tracker is a different matter). But, many people have problems with not being able to track and food disappearing and then reappearing but being double counted. It is such a mess.
Why do I not know whether to laugh or cry? Many of the reviews are flat out funny to read (not funny to the members posting them, I’m sure) because they show how much the mobile app has been such an epic fail for Weight Watchers. I think I want to laugh to keep from crying.
Why cry? I think that the new plan looks really awesome. I’m incredibly excited to try it. (I’ve actually been tracking under both programs this week. So far, I’m at 27 PointsPlus/29 SmartPoints for today). And, I keep reading in the reviews about Weight Watchers members who are throwing in the towel and leaving Weight Watchers due to their very valid frustrations with the mobile app and with the website tracking. That is a real shame because I think many of them would love the new program.
I know Weight Watchers has had some financial problems. I have been a lifetime member for 24 years (during a lot of that I was not at goal weight). I’m a Weight Watchers fan and I want to see it succeed. I thought that between the Oprah investment and the new program (especially the new program) Weight Watchers was poised to turn things around. The last thing they need is to run off customers by getting the technology wrong. And, this is starting to get some wider publicity as in this Advertising Age article about Weight Watchers’ Web Woes. I’m sure that this will all get straightened out. Weight Watchers has said that at least some missing features are coming back. I really hope that Weight Watchers will read those App Store reviews and take them to heart and figure out how to make things right with their customers.